Customer services satisfaction

Company name:

Contact person:

Job title:

Country:

Phone / Fax:

Email:

1) Why did you contact customer service?

2) What method did you use to contact customer service?

Telephone

Mail

Email

Fax

Other

3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?

Very Dissatisfied

Dissatisfied

Undecided

Satisfied

Very Satisfied

Please tell us how much you agree or disagree with the following statements:

4) The customer service representative was knowledgeable and easy to understand.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

5) The customer service representative was able to handle my problem quickly and to my satisfaction.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

6) I was treated with respect by the customer service representative.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

7) The customer service representative was courteous and professional.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

8) Overall, how satisfied were you with your contact with customer service?

Very Dissatisfied

Dissatisfied

Undecided

Satisfied

Very Satisfied

9) Overall, how satisfied were you with the way your question or problem was resolved?

Very Dissatisfied

Dissatisfied

Undecided

Satisfied

Very Satisfied

What changes, if any, can we make to improve our customer service department?



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