Customer Technical Services Satisfaction

Company name:

Contact person:

Job title:

Country:

Phone / Fax:

Email:

1) What was your main reason for contacting technical support?

2) What method did you use to contact technical support?

Telephone

Mail

Email

Fax

Other

Please tell us how much you agree or disagree with the following statements:

3) The amount of time I had to wait to speak with a technical support staff member was reasonable.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

4) The technical support staff was courteous.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

5) The technical support staff was knowledgeable

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

6) The technical support staff was able to help me solve my problem quickly.

Strongly Disagree

Disagree

Undecided

Agree

Strongly Agree

7) Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?

Resolved by initial contact

Transferred to another staff member

Problem not resolved

8) Was your problem resolved on the first contact to technical support or was additional technical support contact required?

Resolved on first contact

Required more than one contact

Problem not resolved

9) Overall, how would you rate the quality of the assistance you received from technical support?

Very poor

Poor

Good

Very Good

Excellent

10) Overall, how would you rate your satisfaction with the technical support services you received?

Very Dissatisfied

Dissatisfied

Undecided

Satisfied

Very Satisfied

Top of the page

satisfaction

News

Newsletter

You can enter your e-mail address if you want to get newsletter of our company

Email:*