1) Why did you contact customer service?

2) What method did you use to contact customer service?
Telephone
Mail
E-mail
Fax
Other:

3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
Very Dissatisfied
Dissatisfied
Undecided
Satisfied
Very Satisfied

Please tell us how much you agree or disagree with the following statements.

4) The customer service representative was knowledgeable and easy to understand.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

5) The customer service representative was able to handle my problem quickly and to my satisfaction.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

6) I was treated with respect by the customer service representative.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

7) The customer service representative was courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

8) Overall, how satisfied were you with your contact with customer service?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied

9) Overall, how satisfied were you with the way your question or problem was resolved?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied

10) What changes, if any, can we make to improve our customer service department?