1) What was your main reason for contacting technical support?

2) How did you contact technical support?
Telephone
E-mail
Fax
Other

Please tell us how much you agree or disagree with the following statements:

3) The amount of time I had to wait to speak with a technical support staff member was reasonable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

4) The technical support staff was courteous.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

5) The technical support staff was knowledgeable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

6) The technical support staff was able to help me solve my problem quickly.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

7) Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?
Resolved by initial contact
Transferred to another staff member
Problem not resolved

8) Was your problem resolved on the first contact to technical support or was additional technical support contact required?
Resolved on first contact
Required more than one contact
Problem not resolved

9) Overall, how would you rate the quality of the assistance you received from technical support?
Very poor
Poor
Good
Very Good
Excellent

10) Overall, how would you rate your satisfaction with the technical support services you received?
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied